Return & Refund Policy

At Skin Cottage, we are committed to providing the best possible experience with our high-quality bath and body care products. Due to the nature of our products, we have specific guidelines for returns and refunds, ensuring the safety and satisfaction of our customers. Please read our policy carefully before making a purchase.

1. Eligibility for Return

We understand that there may be instances where the product you receive is damaged or defective. In such cases, you may request a return or refund under the following conditions:

  • Damaged Product Upon Delivery: If you receive a product that is visibly damaged (including but not limited to broken bottles, leaks, or significant deformities), you are eligible for a return or refund.
  • Unpacking Video and Photos: To apply for a return or refund, you must provide clear evidence in the form of an unpacking video and photos showing the condition of the product upon receipt.
  • Damaged Outer Package: If the outer packaging itself is visibly damaged (e.g., torn, crushed, or significantly deformed), you may refuse to accept the delivery from the delivery agent. In such a case, the package will be returned to us, and we will issue a replacement or refund.
  • No Returns for Opened Products: For hygiene and safety reasons, once the product has been opened and used, we do not accept returns unless the product was defective upon arrival.

2. Steps to Initiate a Return or Refund

If you believe you are eligible for a return or refund, please follow these steps:

  1. Contact Us: Notify us within 7 days of receiving the product by sending an email to info@skin-cottage.in or calling us at +91 733 759 0921.
  2. Provide Evidence: Attach clear photos and an unpacking video showing the damaged product and packaging. This will help us evaluate the damage and process your request more efficiently.
  3. Wait for Approval: Once we review the evidence, we will notify you of our decision regarding the return or refund. We may ask for additional details if necessary.
  4. Return of Product: If your return is approved, we will arrange for the product to be picked up. You do not need to ship it yourself. Once we receive the damaged product, we will process the refund or send a replacement.

3. Refund Process

  • Once the return is approved and the product is received, we will initiate the refund process.
  • Refunds will be credited to the original payment method used during the purchase. Please allow 5 to 10 business days for the refund to reflect in your account, depending on your payment provider.

4. Non-Eligible Situations

Please note that returns or refunds will not be accepted in the following situations:

  • If the product has been opened, used, or tampered with (unless it was damaged upon arrival).
  • If the damage is reported after 7 days of receiving the product.
  • If you do not provide the necessary unpacking video and photos showing the damage.
  • For reasons such as change of mind, personal preferences, or dissatisfaction with the scent or texture of the product.

5. Product Rejection at Delivery

  • If the outer packaging is visibly damaged when delivered, we recommend that you reject the delivery and not accept the package. The delivery agent will return the product to us, and we will issue a replacement or refund after verifying the damage.

6. Contact Information

For any further queries or to initiate a return or refund request, please contact us:

Skin Cottage
Email: info@skin-cottage.in
Phone: +91 733 759 0921
Address: Hyderabad, Telangana, India