Privacy Policy

Effective Date: September 15th, 2024

At Skin Cottage, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make purchases, or interact with us. By using our website, you agree to the terms outlined in this policy.

Information We Collect

When you visit our website or make a purchase, we may collect the following types of personal information:

  • Personal Identification Information: Name, email address, billing and shipping addresses, phone number, payment information (such as credit card details), and order history.
  • Browsing Information: Information about your device, IP address, browser type, and operating system. We also collect data about the pages you visit on our website, the links you click, and other browsing behavior.
  • Account Information: If you create an account with us, we collect your account credentials (such as username and password).
  • Communication Data: Any communications you send to us (through emails, customer service inquiries, or social media messages).

How We Use Your Information

We use the personal information we collect in various ways, including:

  • Processing Orders: To process, fulfill, and track your orders, including shipping your products to you.
  • Customer Support: To provide customer support, handle inquiries, and resolve any issues.
  • Personalization: To personalize your shopping experience by recommending products that may be of interest to you.
  • Marketing: To send you promotional emails or special offers about new products, sales, and promotions (if you have opted into such communications). You can unsubscribe from these emails at any time.
  • Website Improvement: To analyze how customers use our website and improve its functionality, layout, and overall user experience.
  • Legal Obligations: To comply with applicable laws, regulations, and legal requests.

How We Protect Your Information

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure. This includes secure connections (SSL encryption) when transmitting sensitive payment information, as well as maintaining up-to-date firewalls and monitoring systems.

Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website and conducting business activities, such as:

  • Payment Processors: To securely process your payments.
  • Shipping Companies: To fulfill your orders and ensure delivery.
  • Marketing Partners: To send you promotional messages and offers (if you have consented to such communications).

All third parties we work with are required to maintain the confidentiality of your information and use it only for the purposes we allow.

Cookies and Tracking Technologies

We use cookies and other tracking technologies (like web beacons and pixels) to collect information about your browsing behavior on our website. This helps us:

  • Personalize your experience by remembering your preferences and past interactions.
  • Analyze website traffic and performance.
  • Serve you relevant ads on third-party platforms.

You can choose to disable cookies in your browser settings, but this may affect your ability to use certain features on our website.

Your Rights

You have the right to:

  • Access, update, or delete your personal information stored with us.
  • Opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
  • Request to review and correct any inaccuracies in the personal data we hold about you.

To exercise any of these rights, please contact us at [insert contact email].

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For example, we may retain your order history to comply with legal and tax obligations.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Skin Cottage
Email: info@skin-cottage.in
Phone: +91 733 759 0921
Address: Hyderabad, Telangana, India.